Safety | Ridejoy

At Ridejoy, we want to make your rideshare experience so awesome that you'll tell all your friends about it. (Please do!) But we also understand that getting into a car with someone can be a little intimidating.

We're here to help.

Below we have a handy checklist which can help you stay safe. Remember, when deciding who to ride with, trust your own judgement. You always get to decide who you ride with. It's OK to say no. Never ride with anyone you don't feel comfortable with. And as always, you can report abuse by contacting us.

For drivers:

Before the journey:

Make sure you're comfortable riding with this passenger. If they have reviews or references, read them thoroughly! Don't be afraid to ask for more information about them first. You are also encouraged to research prospective travel partners on your own.

Talk to your passenger on the phone beforehand to figure out the details.

Tell your friends/relatives about your itinerary and give them the phone number of your passenger.

On the day of:

If you can, choose a public location to pick up your passenger, like a local coffee shop.

Take a picture of the passenger's ID with your camera phone and send it to your friends/relatives. (Your passenger should be fine with this. If they're not, please let us know about it.)

Tell your friends/relatives about your itinerary and give them the phone number of your passenger.

After the journey:

If you've arranged a ride, why not leave a review of your experience? Reviews are one of our main safety features on Ridejoy and are super important to the rest of our community, since it helps them make informed decisions about whether to ride with this person. You can find your reviews here.

For passengers:

Before the journey:

Make sure you're comfortable riding with this driver. If they have reviews or references, read them thoroughly! Don't be afraid to ask for more information about them first.

Talk to your driver on the phone beforehand to figure out the details.

Tell your friends/relatives about your itinerary and give them the phone number of your driver.

On the day of:

If you can, choose a public location to get picked up by your driver, like a local coffee shop.

Take a picture of the driver's ID with your camera phone and send it to your friends/relatives. (Your driver should be fine with this. If they're not, please let us know about it.)

After the journey:

Report Suspicious Activity

We're fortunate to have a very friendly and open community at Ridejoy. But even the best roads have a few potholes, so when something comes up, our users let us know and we do our best to take care of it.

Please report suspicious activity and we'll do our best to help you out.

Safety Principles

Trust and respect: Safe communities are built on mutual trust and respect. Demonstrate, and expect, both at all times.
Real identities: Signing up with Facebook reassures others that you're a real, living person with friends and such.
Detailed profiles and rides: See the age range, work and education history, friend count and mutual friends with our community.
Reputation: Our reviews and references system allows you to make informed decisions about who you’d like to share a ride with. This helps make the entire community safer. You can request references from your friends here.
Reporting: Community feedback helps us find problematic users and let us know where we can help.
Oversight: Ridejoy monitors for suspicious activity within the system and removes bad apples when necessary.